This services would be of interest to customers who are executing large turnkey projects for the banks. As part of deliverables they would be managing vendors for some of their activities.. Bedrock can take out the grind of vendor management off the client, allowing them to focus on their core activities.

The various activities under this service are,
Represent client within vendor organization: Bedrock represents the customer within vendor organization, ensuring the vendor understands the client requirements. Project specific requirements, one time activities are all explained to the vendor. Vendor performance is managed to ensure delivery as committed to end customer.

Drive towards agreed SLA with vendors: Bedrock will monitor system MIS and push the vendor to adhere to agreed Service Levels.

Scheduling, project managing new rollouts: Any new additions to the setup, which may include additional ATMs or migration etc are managed by Bedrock on advance notification of requirements.

Recommendation on penalty, incentive : Bedrock manages the contract for the client and provides inputs of penalty & incentives for the vendors, which ensures high performance levels by the vendor.

Calenderised  meeting with vendors on performance : Bedrock facilitates an all vendor meeting on regular basis. This meeting is used to evaluate performance of individual vendors, improves teamwork and helps address problem areas.

Performance/MIS reports : Detailed performance reports are analyzed and improvement areas identified. All decisions with regards to vendor are based on their performance.

Renegotiating contracts terms , renewals : All contract renewals , paperwork are taken care of by Bedrock

Benefits:
Professional vendor management services based on industry understanding & expertise MIS driven decisions on vendors